About Elite Auto Repair

First off, expect a normal conversation. We’re going to ask questions, listen to what’s going on, and take a look before jumping to conclusions.

If your vehicle is here, it’s because we’re taking the time to diagnose it properly. We don’t rush cars through the shop just to clear space, and we don’t guess. 

When it comes time to review the vehicle, we break things down into two parts. First, we explain what we found related to your initial complaint — what’s causing it and what it will take to correct it. Then we go over anything found during our courtesy inspection. These are items we noticed whilethe vehicle was in our care, whether they need attention now, soon, or simply monitoring. Nothing gets lumped together. Required repairs are separated from recommended maintenance so you can clearly see what matters most and what can wait.Timelines are discussed up front and handled realistically. We’d rather give you an honest expectation than an optimistic one we can’t keep. Mostly, expect things to be handled calmly and professionally. We take the work seriously, but we don’t make the process harder than it needs to be.

To make that even easier, we use OwnerAutoSite.com — an online tool that lets you check your vehicle’s status anytime. Once you’ve got your access code, you can log in and see the service history for your vehicles, what’s been done, what’s scheduled next, and where 

we’re at in the process. It’s basically like checking your vehicle’s file from home without having to call or text every five minutes.

You’ll be able to see:

• What we’ve found from your initial complaint
• What came up on our courtesy inspection
• Service history for past visits
• Next recommended services
• Appointment requests and notes (if available)

OwnerAutoSite.com isn’t magic — it won’t finish the job for us — but it puts the information in your hands so you’re never in the dark about what’s going on with your vehicle. Then we go over anything found during our courtesy inspection. These are items we noticed while the vehicle was in our care, whether they need attention now, soon, or simply monitoring. 

We don’t cut corners to save time or chase volume. Every repair is approached with the same standards—done correctly, in the proper order, and in the time it actually takes—so the repair lasts the way it should.

Comebacks and incorrect repairs are unacceptable—not just to our clients, but to the entire Elite Auto Repair team, our name, and the technician who performed the work. Our technicians take real pride in their craft, and when a mistake happens, no one is harder on them than themselves.

That said, vehicles are complex. New parts can be defective, and anyone—including us—can miss something. When a vehicle returns and the issue is found to be related to our work, it is treated with priority and addressed promptly by either the lead technician or the owner of the shop.

Repairs are covered based on workmanship and applicable parts warranties. Normal wear, age, mileage, and unrelated failures are not considered defects in installation or repair.